Why Choose Ratech
We deliver AI agents that generate revenue and reduce costs, not bots that apologize and transfer to humans
7+
years building production conversational AI for customer interactions
3x
faster delivery than traditional development agencies
End-to-end
ownership — from data analysis to production deployment
Long-term
we focus on partnership approach to improve your AI continuously
Cost-Effective
40% lower costs vs building in-house teams
ROI in 4-8 Weeks
measurable impact from day one of deployment
Customer Service & Sales Problems We Solve
Your best leads go cold because nobody responds fast
AI sales agents engage website visitors instantly 24/7, qualify prospects with smart questions, and book meetings directly on rep calendars — capturing leads your competitors miss at 2 AM.
Support team drowning in "Where's my order?" while complex issues wait
AI handles routine status checks, password resets, and simple how-tos instantly. Human agents focus on complex problems.
Sales waste time on unqualified leads who'll never buy
AI pre-qualifies every lead with natural conversation before routing to reps. Only prospects matching ICP with budget and timeline reach your expensive human sellers.
Customers abandon because they can't get quick answers
AI shopping assistant answers product questions in real-time, handles objections, and even processes orders through conversation — turning browsers into buyers.
You're losing international customers because of language barriers
Multilingual AI agents converse fluently in 50+ languages without hiring global support teams. Expand markets without expanding headcount.
Call center costs exploding while customer satisfaction drops
AI voice agents handle inbound calls at $0.25 each vs $8 for human agents. Reduce wait times to zero while cutting support costs by 70%.
AI Agents & Chatbots Development Services
From lead qualification to customer support — intelligent agents that understand, reason, and take action
Let’s talkAI Sales Agents & Lead Qualification
Conversational AI that engages prospects, asks qualifying questions, overcomes objections, and books demos. Works 24/7 across website, SMS, WhatsApp, and social channels.
Customer Support Chatbots
Intelligent support agents that resolve common issues instantly, search knowledge bases, pull order history, and escalate complex problems with full context to human agents.
Voice AI Agents (Phone)
Natural voice agents for inbound and outbound calls. Handle appointment scheduling, order taking, customer service, and surveys with human-like conversation.
AI Shopping Assistants
Conversational product advisors that understand needs, recommend products, answer questions, handle objections, and guide customers to purchase — like having expert salesperson for every visitor.
Internal AI Assistants (Employee Tools)
AI agents that help employees find information, submit requests, and complete tasks through conversation. Reduce IT help desk load and HR inquiries by 60%.
Industries We Serve
Deploying intelligent conversational AI that drives results in your industry
Marketing
Recruitment & HR
E-commerce
SaaS
Real Estate
Construction
Banking & Finance
Healthcare
Logistics
Education
Travel & Hospitality
Web Agencies
See all industries AI solutions
Marketing Agents Solutions
Capture leads that contact you outside business hours
AI agent engages after-hours website visitors, qualifies interest, collects contact info, and books discovery calls. Never lose another lead to competitors who respond faster.
Pre-qualify leads before they hit sales calendar
AI has natural conversation to understand budget, timeline, decision-makers, and fit. Only qualified opportunities reach your expensive sales reps.
Scale personalized outreach without army of SDRs
AI agents reach out via SMS/WhatsApp to follow up on downloads, webinar attendees, and inactive leads. Personalized conversations at scale impossible with human team.
Answer pre-sales questions that prevent conversions
AI product expert available 24/7 to explain features, address objections, compare plans. Remove friction between interest and purchase.
Recruitment & HR Agents Solutions
Screen candidates before recruiter phone screens
AI conducts initial conversations with applicants, asks qualifying questions about experience and requirements, and scores fit. Recruiters only speak with pre-vetted candidates.
Answer employee HR questions without tickets
AI HR assistant handles PTO inquiries, benefits questions, policy lookups, and form submissions through Slack/Teams. Reduce HR team workload by 60%.
Schedule interviews without email tennis
AI coordinates with candidates and interviewers to find times, sends invites, handles rescheduling, and sends reminders. Zero recruiter time spent on logistics.
Onboard new hires with interactive guidance
AI guides new employees through onboarding tasks, answers questions, connects them with resources. Consistent onboarding experience without dedicated coordinator.
E-commerce Agents Solutions
Be the personal shopper every customer wants
AI asks about needs, preferences, and use cases, then recommends perfect products with reasoning. Replicates high-end retail experience online at scale.
Recover abandoned carts with timely intervention
AI proactively engages customers hesitating at checkout to address concerns, offer help, or provide incentives. Recover 15-25% of otherwise lost sales.
Handle order status and returns without tickets
AI looks up orders, tracks shipments, initiates returns, and issues refunds through conversation. Customers get instant answers; support team handles only complex issues.
Upsell and cross-sell based on purchase history
AI recommends complementary products during and after purchase based on what customer bought. Increase average order value by 20-35%.
SaaS Agents Solutions
Onboard trial users without human hand-holding
AI guides new users through setup, suggests features based on their use case, and answers questions in real-time. Increase trial-to-paid conversion by 30%.
Provide product support at infinite scale
AI troubleshoots common issues, searches docs, provides how-to guidance, and only escalates truly complex problems. Handle 10x support volume without hiring.
Identify and retain at-risk customers
AI proactively reaches out to users showing churn signals, understands concerns, offers solutions, and escalates to account managers when needed.
Qualify upgrade opportunities automatically
AI detects when usage patterns indicate need for higher plan, initiates upgrade conversation, handles objections, and processes upgrade. Expansion revenue on autopilot.
Real Estate Agents Solutions
Qualify buyers before agent spends time
AI asks about budget, timeline, location preferences, and must-haves. Agents only contact serious, qualified prospects ready to view properties.
Schedule property viewings automatically
AI checks agent availability, offers times to prospect, confirms appointments, sends directions, and follows up. Zero agent time on scheduling.
Answer property questions instantly
AI knows details of every listing, answers questions about features, neighborhood, financing, and can schedule viewings if interested. Capture leads who won't wait for callback.
Follow up with cold leads until warm
AI nurtures leads not ready to buy now with market updates, new listings matching criteria, and periodic check-ins. Stay top-of-mind without manual effort.
Construction Agents Solutions
Qualify project leads before estimator site visit
AI gathers project details, budget range, timeline, and scope through conversation. Estimators only visit qualified opportunities worth pursuing.
Answer homeowner questions 24/7
AI handles inquiries about services offered, typical costs, timelines, and process. Captures leads outside business hours competitors miss.
Coordinate subcontractor scheduling
AI communicates with subs to schedule work, confirm arrival times, handle changes, and provide site instructions. Reduce project manager coordination time by 40%.
Provide project status updates to clients
Clients ask AI about project progress, next steps, and completion dates. Reduces "where are we?" calls interrupting project managers.
Banking & Finance Agents Solutions
Answer account questions without call center
AI handles balance inquiries, transaction lookups, card activation, PIN resets, and simple requests 24/7. Call center handles only complex problems.
Guide loan applications with conversations
AI explains loan options, helps customers choose right product, collects application information, and submits to underwriting. Increase application completion rates.
Detect and verify fraud in real-time
AI calls customers about suspicious transactions, verifies legitimacy, and either approves or escalates. Reduce false positives while catching real fraud faster.
Cross-sell products based on customer needs
AI identifies opportunities, explains relevant products, handles questions, and processes applications. Personalized banking advice at scale.
Healthcare Agents Solutions
Schedule appointments without phone tag
AI asks about symptoms, insurance, and availability, then books with appropriate provider. Patients schedule anytime; staff handles only complex cases.
Triage patients before they arrive
AI collects symptoms, medical history, and reason for visit. Providers have information ready; urgent cases identified and prioritized automatically.
Answer common health questions after hours
AI provides general health information, explains test results, and advises when to seek care. Reduces unnecessary ER visits and after-hours calls.
Handle prescription refills automatically
Patients request refills through AI, which verifies eligibility, sends to pharmacy, and notifies patient. Nurse time freed for clinical work.
Logistics Agents Solutions
Provide shipment tracking without phone calls
Customers ask about delivery status, get real-time updates, reroute packages, and request hold for pickup — all through AI conversation.
Handle booking inquiries instantly
AI provides quotes, explains services, answers questions about capabilities, and processes booking requests. Convert inquiries to booked shipments without sales delay.
Communicate delivery updates proactively
AI notifies customers of delays, offers rescheduling options, and handles delivery instructions. Turn service failures into positive experiences.
Route customer service to right specialist
AI understands issue, gathers details, and connects customer with appropriate expert if escalation needed. Reduce transfers and time to resolution.
Education Agents Solutions
Answer prospective student questions 24/7
AI provides information about programs, admissions requirements, costs, and career outcomes. Captures international inquiries in any timezone.
Guide students through enrollment process
AI walks students through application, document submission, financial aid, and course registration. Increase enrollment completion rates.
Provide academic advising at scale
AI answers questions about requirements, course selection, graduation progress, and policies. Advisors focus on complex situations requiring human judgment.
Handle parent inquiries about student
AI provides appropriate information about attendance, grades, and events based on privacy rules. Reduces administrative burden on staff.
Travel & Hospitality Agents Solutions
Book reservations through conversation
AI handles booking inquiries, checks availability, explains options, processes reservations, and sends confirmations. Convert lookers to bookers instantly.
Provide concierge services 24/7
Guests ask about amenities, request recommendations, book spa treatments, and order room service through AI. Enhanced service without staffing costs.
Handle booking modifications seamlessly
AI processes date changes, upgrades, special requests, and cancellations according to policies. Reduce front desk workload.
Upsell upgrades and experiences
AI offers room upgrades, early check-in, late checkout, and local experiences during booking and stay. Increase ancillary revenue per guest.
Web Agencies Agents Solutions
Qualify project inquiries before sales calls
AI gathers project scope, budget, timeline, and technical requirements. Only qualified opportunities reach your expensive proposal process.
Provide client project updates on demand
Clients ask AI about project status, next steps, and deliverables. Reduces "where are we?" emails to project managers.
Handle client support requests
AI answers hosting questions, guides through CMS updates, troubleshoots common issues. Escalates only complex technical problems to developers.
Follow up with past clients for repeat business
AI reaches out to former clients when it's time for website refresh, additional features, or new projects. Automated business development.
Service Options
Start with conversational AI strategy to validate use case, or jump into full agent development
Consulting
Not sure if AI agents fit your business? Start with low-risk consulting where we analyze your customer conversations, identify automation opportunities, and design an AI agent strategy with projected ROI.
Book 30 min call
End-to-end Agent Development
Entrust the complete AI agent lifecycle to us: conversational design, NLU training, system integration, multi-channel deployment, testing, launch, and continuous improvement based on real conversations.
Contact UsRatech Expertise and Benefits of AI Agents & Chatbots Development Services
Deep AI/ML Expertise
Our engineers have over 7 years of experience in AI and Machine Learning, delivering E-commerce, Fintech, SaaS solutions. Proficient in AI frameworks, programming languages and skilled project management we ensure top-quality.
Lean AI Implementation
We start small — with clear goals and fast validation. Through discovery, rapid prototyping, and ROI-based prioritization, we identify where AI brings the biggest impact. You get fast results, minimal risk, and clear ROI.
Secure and Compliant AI
Ratech follows strict compliance with GDPR, HIPAA, and ISO. Every project starts with NDA and data protection protocols. Your AI product remains legally safe, transparent, and fully aligned with international data standards. We handle security from day one.
Always-On Maintenance
We continuously retrain and optimize your models, adapting to new data and business changes. Your system stays accurate, secure, and profitable 24/7. We provide proactive monitoring, and improvements to keep your competitive edge.
All-in-One
We handle everything — strategy, development, integration, and long-term support. One accountable partner driving your AI success from concept to scale. No coordination between multiple vendors, no gaps in responsibility.
Cost Efficiency
By automating manual workflows, improving prediction accuracy, and reducing decision time, you save up to 40% in operational expenses within months after launch. We leverage existing AI platforms when possible, build custom when necessary.
Use Cases and Solutions you get with Ratech
From lead capture to support automation — intelligent agents that actually help customers and drive business results
24/7 lead capture and qualification
AI engages every website visitor, identifies serious prospects through conversation, qualifies based on your ICP criteria, and books meetings with appropriate reps. Never lose another after-hours lead.
Intelligent appointment scheduling
AI finds mutual availability between customers and your team, books appointments, sends confirmations, handles rescheduling, and sends reminders. Zero manual coordination.
Order status and tracking
Customers ask about their order status, shipment tracking, delivery dates, and returns. AI looks up information across systems and provides instant, accurate answers.
Product recommendations and guidance
AI asks questions to understand needs, recommends suitable products with reasoning, compares options, and guides to purchase decision like expert salesperson.
Technical support and troubleshooting
AI diagnoses common issues through conversation, provides step-by-step solutions, searches knowledge base, and escalates complex problems to humans with full context.
Form filling and data collection
Instead of long forms, AI has natural conversation to collect information. Higher completion rates, better data quality, and improved user experience.
Alex Zhytnykov
AI Agents & Chatbots Expert at Ratech
Get a free consultation from our expert to discover how AI agents can increase conversions and reduce support costs
Get a free consultationStep-by-step process: Ratech AI Agents & Chatbots Development
1
Discovery & Strategy
Use case definition
Goal alignment: Define what success looks like - lead conversion rate, support ticket reduction, sales qualified leads, customer satisfaction.
Current state analysis: Review existing conversations (chat logs, call transcripts, emails) to understand common inquiries, pain points, and patterns.
Automation opportunities: Identify which conversations AI can handle fully vs need human handoff. Prioritize high-volume, repetitive interactions.
ROI modeling: Calculate potential savings and revenue from handling X% of conversations automatically. Validate business case before development.
Conversational design
User journey mapping: Design conversation flows for key scenarios from greeting to goal completion. Plan happy paths and edge cases.
Personality definition: Define agent tone, vocabulary, and style that matches your brand. Formal vs casual, technical vs simple, proactive vs reactive.
Escalation strategy: Determine when and how to transfer to humans. Design seamless handoffs that preserve context and customer experience.
Multi-channel considerations: Adapt conversations for different channels - web chat concise, voice more natural, SMS ultra-brief.
2
NLU Training & Dialog Development
Intent and entity modeling
Intent identification: Define all possible user intentions agent must understand - ask question, book appointment, check status, request refund, etc.
Training data creation: Generate diverse example phrases for each intent considering variations in how people express same request.
Entity extraction: Train agent to identify key information - dates, product names, account numbers, locations, preferences - from natural language.
Conversation flows: Build dialog logic that guides conversations to goals while handling digressions, clarifications, and multiple intents.
Language model development
LLM selection and tuning: Choose optimal foundation model (GPT, Claude, custom) and fine-tune on your domain data and conversations.
Context management: Implement conversation memory so agent maintains context across turns and references prior messages appropriately.
Response generation: Develop dynamic response generation that provides natural, relevant answers rather than templated responses.
Confidence scoring: Implement thresholds where agent admits uncertainty vs providing potentially wrong answers. Accuracy over false confidence.
3
Integration & Action Implementation
System connections
CRM integration: Connect agent to Salesforce, HubSpot, or your CRM to pull customer data, log conversations, create leads, update records.
Calendar systems: Integrate with Google Calendar, Outlook, Calendly for appointment scheduling, availability checking, and meeting creation.
Knowledge bases: Connect to help center, documentation, internal wikis so agent searches and references authoritative information.
Order systems: Integrate with e-commerce platform, ERP, or order management for order lookup, status updates, and transaction processing.
Action capabilities
API implementations: Build connections to your systems so agent can perform actions - create tickets, update status, process payments, send notifications.
Workflow triggers: Enable agent to initiate backend workflows when appropriate - escalation routing, email sequences, approval processes.
Data validation: Implement checks to ensure agent doesn't take incorrect actions - verify permissions, validate inputs, confirm critical actions.
Error handling: Design graceful failure modes when systems are down or actions fail. Inform users and provide alternatives.
4
Testing & Optimization
Conversation testing
Scenario testing: Walk through all conversation flows with test users. Identify misunderstandings, unclear responses, and dead ends.
Edge case validation: Test how agent handles unusual inputs, off-topic questions, profanity, multiple languages, and adversarial users.
Accuracy measurement: Validate that agent correctly understands intents and extracts entities with target accuracy (typically 90%+).
Response quality: Review generated responses for correctness, helpfulness, tone appropriateness, and brand alignment.
Performance optimization
Response time: Ensure agent responds within 2 seconds. Optimize LLM calls, API latency, and processing logic.
Conversation success rate: Measure how often agent achieves conversation goals without human handoff. Optimize for >70% success rate.
User satisfaction: Collect feedback on agent helpfulness through ratings and follow-up surveys. Target 4+ stars average.
Error analysis: Review failed conversations to identify patterns. Add training data, improve flows, or adjust escalation rules.
5
Deployment & Continuous Improvement
Multi-channel launch
Phased rollout: Start with single channel (typically web chat) at limited percentage of traffic. Validate before expanding.
Channel deployment: Launch on additional channels (WhatsApp, voice, SMS) with channel-specific adaptations while maintaining core functionality.
Monitoring setup: Implement dashboards tracking conversation volume, completion rate, user satisfaction, handoff rate, and response times.
Team training: Train human agents on when they'll receive handoffs and how to use conversation context from AI agent.
Ongoing improvement
Conversation review: Analyze sample conversations weekly to identify areas for improvement - new intents, better responses, additional actions.
User feedback: Monitor satisfaction ratings, review complaints, and implement fixes for common frustrations.
A/B testing: Test variations in greeting, tone, question phrasing, and flows to optimize conversion and satisfaction.
Capability expansion: Add new use cases, intents, and actions monthly based on what users are trying to do that agent can't handle yet.
Looking for something quicker and easier? We’ve got you covered!
Let’s talkEngagement models
Select the collaboration format that aligns with your project scope and business objectives
Dedicated Team
A complete conversational AI team — including conversation designers, NLU engineers, integration specialists, and trainers — working exclusively on your AI agents from strategy to deployment and continuous optimization.
Time & Materials
Pay only for actual development time and resources used, with complete flexibility to adjust agent capabilities, add new use cases, and pivot based on conversation data and user feedback.
Augmented Team
Strengthen your existing team with our conversational AI specialists who integrate seamlessly into your workflows, filling expertise gaps and accelerating your chatbot and voice agent initiatives.
Ratech — Your Partner in Growth & AI Development
60%
operational cost reduction by AI automation
85%
user satisfaction with AI agent interactions
2-6
months average ROI timeline
24/7
automated operations without human intervention
Technology stack
Ratech uses cutting-edge conversational AI platforms and LLMs to build intelligent, helpful agents
Generative AI models
AI Algorithms and Approaches
Databases & Data Storage
Languages
Conversational AI Platforms
AI Tools
Voice AI
Channel Deployment
NLU & Intent Recognition
Integration Tools
Analytics & Monitoring
AI Environment & Packaging
Deployment
Generative AI models
GPT (Davinci, Curie, Babbage, Ada)
Gemini
LLaMA
Mistral
HuggingChat
Whisper
Claude
Custom fine-tuned models
AI Algorithms and Approaches
AI Agents
RAG
LLMs
NLP (Text Classification, Sentiment Analysis, Text Summarization, Text Generation, etc.)
Databases & Data Storage
PostgreSQL
MySQL
SQLite
MongoDB
Redis
Vector DB: Pinecone, Weavite, Qdrant
Languages
Python
JavaScript (Node.JS)
SQL
C++
Conversational AI Platforms
LangChain
LlamaIndex
LangSmith
Transformers
SentenceTransformers
OpenAI API
Azure OpenAI API
Anthropic Claude/Mistral/Google Gemini APIs
Rasa
Dialogflow CX
Microsoft Bot Framework
Amazon Lex
AI Tools
PyCharm
DataSpell
Jupyter Lab/Notebook
Google Colab
AWS Sagemaker
Voice AI
ElevenLabs
Play.ht
Whisper (speech-to-text)
Google Cloud Speech
Azure Speech Services
Channel Deployment
Website Widget (custom)
WhatsApp Business API
Telegram Bot API
Facebook Messenger
SMS (Twilio)
Voice (Twilio Voice)
Slack / Microsoft Teams
NLU & Intent Recognition
spaCy
Transformers
BERT / RoBERTa
fastText
Rasa NLU
Custom classifiers
Integration Tools
n8n
Zapier / Make
REST APIs
Webhooks
Salesforce / HubSpot APIs
Calendar APIs (Google, Outlook)
Analytics & Monitoring
Botpress Analytics
Dashbot
Chatbase
Custom dashboards (Metabase)
Conversation tracking
Sentiment analysis
AI Environment & Packaging
Docker
Conda
Poetry/pip
DVC (Data Version Control)
Git
Deployment
FastAPI
Streamlit/Gradio
Docker
CUDA
AWS
AWS SageMaker Pipelines
Azure
Kuberflow
GitHub Actions
CI/CD
Sentry
Redis (conversation state)
FAQ
How is AI chatbots different from typical chatbots?
Traditional chatbots use decision trees and button clicks - frustrating and limited. AI chatbots are software applications that use artificial intelligence to simulate human conversation. They can understand, process, and respond to user inputs in natural language, providing automated customer service, support, and engagement across various platforms. Our AI agents use large language models to understand natural language, maintain context, handle complex requests, and take actions across your systems.
What is conversational AI?
Conversational AI refers to the technologies, such as natural language processing (NLP) and machine learning, that enable computers to understand, process, and respond to human language. It powers applications like chatbots and virtual assistants, allowing them to engage in human-like conversations.
Can AI agents handle complex customer questions?
Yes, within their trained domain. Agents understand nuanced questions, ask clarifications, search knowledge bases, and provide detailed answers. For truly complex issues beyond their capabilities, they seamlessly transfer to humans with full context.
What happens when the AI doesn't understand?
Agent asks clarifying questions or offers related options. If still unable to help, it transfers to human with conversation history so customer doesn't repeat themselves. We monitor these handoffs and train agent to handle similar cases better.
How long until agents are production-ready?
Simple support or lead qualification bots: 2-4 weeks. Complex multi-intent agents with system integrations: 8-12 weeks. We deliver incrementally so you can test and provide feedback throughout development.
Can agents work in multiple languages?
Yes. Modern LLMs handle 50+ languages naturally. We deploy the same agent with multilingual capability or separate agents per language based on your needs. No need to hire support staff for each language.
How do you measure agent success?
Key metrics: containment rate (% handled without human), user satisfaction ratings, conversion rate (for sales agents), resolution time, and cost savings. We track all in dashboards and optimize continuously.
What if agent gives wrong information?
We implement guardrails, fact-checking against knowledge bases, and confidence thresholds. For critical information (medical, legal, financial), we require human review. Agents admit when unsure rather than hallucinate.
Can agents handle voice conversations?
Absolutely. We deploy same AI capabilities to phone channels with natural text-to-speech and speech-to-text. Voice agents handle inbound calls, make outbound calls, and sound remarkably human-like.
Do we need to build knowledge base first?
Not necessarily. We can train agents on existing documentation, help center articles, past conversations, and product information. If gaps exist, we identify them during development and help create needed content.